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Technical support

Americas Tech Support:

Working Hours 8am - 5pm, CST, Monday - Friday

Call: +1 214 647 7880

entertainment.service@signify.com

UK&I, EMEA & APAC Technical Support:

Working Hours 8am - 5pm, GMT, Monday - Friday

Call: +1 214 647 7880

entertainment.service@signify.com

After Hours Support:

For after hour support, please click on the following link and fill out the form and we will get back to you the following business day.

After Hours Support Form

Technical support, Zero 88 product line

General Zero 88 support

For general Zero 88 support, email support@zero88.com.

Zero 88 Community Support Forum

Customer Service

CONTACT US

TRAINING

Let Vari-Lite teach you the basics of the world of lighting systems design.

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SERVICE TRAINING

Smart color systems. Advanced optics. Leading features. Learn how to service our durable fixtures that add power and passion to performances globally.

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SOFTWARE DOWNLOADS

Find and download the latest software version for your fixture. For older software versions, visit the product page.

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CERTIFIED TECHNICIAN LOGIN

If you are a Vari-Lite Certified Factory Technician and/or dealer, please request an account to access the Vari-Lite Tech Center.

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WARRANTY

Information about the Vari-Lite Limited Warranty, including warranty card and terms and conditions.

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SUPPORT NOTICES

You’ll find any important product notices on this page.

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CUSTOMER SERVICE

Customer Service is responsible for box goods and spare parts quotations, order entry and fulfillment, project delivery, lead times, and general account management. They also manage all after sales warranty fulfillment, RGA, and repairs invoicing in tandem with our After Sales Service & Support team.

Sara Arteaga

sara.arteaga@signify.com

+1 972 433 9003

Customer Service Representative - USA, West Coast, Western Canada, and LATAM

Liliana Jimenez

liliana.jimenez@signify.com

+1 972 433 9035

Customer Service Representative - USA, East and Canada East Coast

Mentory Haynes
mentory.haynes@signify.com

+1 972 433 9004

Customer Service Representative - USA, Southwest and Midwest

Karolina Drzewiecka

karolina.drzewiecka@signify.com

Customer Service Representative - Benelux, Nordics, Western Europe, Middle East, Africa, APAC, Australia, and New Zealand

Vee Desai

vaishali.desai@signify.com

+44 7869 727769

Customer Service Representative - UK, Ireland, DACH, Italy, Greece, Eastern Europe, and Russia

TECHNICAL SUPPORT

Our Service & Support team is tasked with online and field support, repair, demo, commissioning, maintenance contracts, and technical training for fixtures and systems. In addition, this team plays a large role in a Systems sales, responsible for administering final commissioning, recordkeeping, and organizing services.

Jeff Bright

jeff.bright@signify.com

+1 972 433 9027

Technical Support Representative, Fixtures & Controls - Americas

Michael Sharp

michael.sharp@signify.com

+1 972 426 8549

Technical Support Representative, Fixtures & Controls - Americas

Maggie Bailey

maggie.bailey@signify.com

+1 720 201 2847

Technical Support Representative, Systems - USA

Ryan Parkin

ryan.parkin@signify.com

+44 7979 398 178

Technical Support Representative - UK&I, EMEA, and APAC

Darren Howard

darren.howard@signify.com

+44 7447 088 855

Technical Support Representative - UK&I, EMEA, and APAC